This is an introduction of the ethical value system and norms based on which NICE Group carries on its business activities. This is an introduction of the ethical value system and norms based on which NICE Group carries on its business activities.

Code of Ethics

Under the management philosophy of ‘Fair & Transparent Management,’ ‘Self-driven Management,’ and ‘Impartial Management,’ NICE Group executives and Employees are working diligently to achieve the vision of ‘Networking “I” for Creating Every value’ – networking every piece of information to help businesses and individuals alike use it in a value-creating way.

We recognize that creating a fair and transparent ethical corporate culture is the key to that end. Thereby, we have drawn up a code of ethics as guidelines for the Company’s executives and employees in their behaviors and decision-making. We pledge to fulfill our due responsibilities for the sake of our customers, shareholders, employees, the state and society as well.
1. Maximize customer trust
Keeping in mind that customer trust is the foundation of the business and the source of growth and profits, the Employees should do their best to earn and maintain consumer trust with honest and trustworthy business practices by respecting diverse opinions of customers and actively responding to their expectations and needs.
2. Provide value to customers
Taking customer satisfaction as the top priority for their decision-making and business practices, the Employees should provide the highest quality services to customers at a reasonable price and work tirelessly to create more satisfying and valuable services for them.
3. Protect customer information and interests
The Employees should protect business-related information of customers with a great care under the principles of a good management and do not use the information for non-business purposes or disclose it without cutomers’ prior consent. And the Employees should make sure that customer interests are not infringed upon by any unethical or illegal behaviors.
1. Protect shareholder interests
The Company should do its best to protect the shareholders’ interests by securing profitability in a stable and continuous manner with rational and efficient management.
2. Provide fair and transparent information to shareholders
The Company should provide useful information to shareholders in a timely manner and do not provide any undisclosed information to a selected group of shareholders exclusively.
3. Protect shareholder rights
The Company should guarantee shareholders exercise their rights and strive to get an accurate and fair assessment of the corporate value through effective public relations and investor relations strategies.
1. Contribute to the society with best business practices
The Company should comply with laws and regulations related to best business practices, create employment by making profits in fair competition and trade, and faithfully pay taxes contributing to the development of the country.

The Company should encourage its employees to participate in community activities and volunteering and to paly an active role in environmental protection.
2. Prohibit corporte political engagment
The Company should not engage in politics. However, it can take a position on government laws and legislation that may have an impact on its interests.

The suffrage and political positions of the executives and employees are respected, but care must be taken so that individual views are not misunderstood to represent those of the Company.
1. Repect Employees
The Company should acknowledge the basic rights of employees and treat each of them as an independent person with dignity.

The Company should find and actively implement the ways to refine working conditions like improving working environment and redesigning jobs, so that Employees can work with a gerater sense of ownership and feel proud and rewarded.
2. Fairness in human resource managment
The Company denounces any discriminatory behavior regarding gender, religion, region and educational background in recruitment, job assignmen and promotion, and should evaluate and compensate emplyees fairly according to their competency and performance.
3. Human resource development
The Company should respect individuality of employees and support their self-development so that they can become more active, self-motivated and createive in their way of thinking and behavior, and develop human resources from a long-term persepective.
4. Create an employee suggestion program
The Company should have an employee suggestion program and create an environment in which employees are encouraged to submit helpful ideas or any difficulities they may be expriencing at workplace.

The Company should establish an open communication system to resolve misunderstandings, and disclose sufficient information to help employees understand the Company’s business goals better and achieve them.
1. Basic code of ethics for NICE employees
The Employees should share the high ethical standard of the NICE group which values trust the most and should act with fairness and honesty to strengthen the Company’s reputation.

The Employees should always be aware of their responsibilities and authority given in accordance with the Company’s vision and management philosophy and carry out their work with their capabilities focused on ‘the NICE Way’ to implement the vision and mission of the Company - Networking “I” for Creating Every Value.
2. Ban private use of the Company assets
The Employees should not use the Company’s assets for personal purposes and should put the Company’s interests ahead of their own when a clash between personal or self-serving interests and professional duties or responsibilities arises.

The Employees should use personal information obtained in the process of providing services only to do their particular job and be in compliance with the Company’s regulations and control procedures in collecting, creating, recording, saving, retaining, editing, searching, printing, correcting, recovering, using, supplying, disclosing and discarding of the personal information.

The Employees should not work for other commercial enterprises while being employed by the Company, nor engage in profit-making business without permission from the Company.
3. Prohibit insider trading
All employees of the Company should not use customers’ information obtained during official duties for their own profit-making activities such as buying or selling stocks.
4. Prohibit receiving gift or gratuities from interested parties
All employees of the Company should not receive, request or promise benefits such as money, gifts, securities, real estate, goods, accommodation voucher, coupons, tickets, right of using real estate; explicit or implict economic benefits such as treating food, liquor, games of golf, providing travel and lodge expenditures,debt write-offs, job, transfer of interest rights; treats or corresponding economic benefits (money or gifts, hereafter) from the interested parties.

Any employee having recieved money or gifts from the interest parties is required to report it to the department of Fair & Transparent Management and the gifts must be returned.

However, there are exemptions as followings;
A. Meals and refreshments necessary for business meetings and negotiations.
B. Transporation, lodging, meals, souvenirs or promotional products provided by the organizer to all attendees at business-related events.
C. Souvenirs or promotional products to be distributed to an unspecified majority of people.
5. Reject external solicitation and prohibit soliciation & unlawful intervention
The Employees should not solicit or intervene illegally in the Company’s business activities for themselves or for others, such as recruitment, promotion, transfer, purchases and contracts, and should reject any soliciation or pressure from outside.
6. Self-development
The Employees need to know the skills and attributes of human resources required in the era of specialization and globalization, and make steady efforts to meet up to the demand through self-development.